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Learn More - Adopt
Adoption is a feel-good way to become a pet owner. We share our top reasons to adopt from the Hamilton/Burlington SPCA and then describe our process and pricing.
Learn MoreMaybe you’re looking for an independent, undemanding companion….or you want to wake up every morning to find your shadow has a tail. We use the "Meet Your Match" program to assess animals and potential owners to make sure we find forever homes that are a good fit.
Learn MoreAdoption is a feel-good way to become a pet owner. We share our top reasons to adopt from the Hamilton/Burlington SPCA and then describe our process and pricing.
Learn MoreAdoption is a feel-good way to become a pet owner. We share our top reasons to adopt from the Hamilton/Burlington SPCA and then describe our process and pricing.
Learn MoreAdoption is a feel-good way to become a pet owner. We share our top reasons to adopt from the Hamilton/Burlington SPCA and then describe our process and pricing.
Learn MoreWhen you adopt a pet from the HBSPCA you’re making a real difference in an animal’s life. But responsible pet ownership goes well beyond signing the papers at the shelter. Are you ready? Answer these questions first.
Learn More - Donate
- Why Donate?
- Ways to Give
- Donate Now
- Third Party Events
- Spring 2013 Lottery
- Wiggle Waggle Walk & Splash
With no government support, we rely on people like you to help us make life better for the vulnerable animals in our community. The need may be great, but no amount is too small. And because we’re a registered charity, you get benefits beyond just feeling good!
Learn MoreSupport the animals in our community with our innovative and fun contribution ideas, from monthly giving to wedding favours!
Learn MoreHow to host your own fundraising event in Support of the Hamilton/Burlington SPCA
Learn MoreIt's a WIN/WIN Situation for you AND the animals of the Hamilton/Burlington SPCA when you play the HBSPCA Spring Lottery!
Learn More - Support
In 2010, more than 475 volunteers dedicated 321,566 hours of their time and talent to protecting and caring for animals in our community. Clearly, there’s no way we could accomplish even a small portion of the work we do without the support of generous people like you.
Learn MoreBecoming a member of the HBSPCA is a way to become more involved in the organization and have a say in our direction.
Learn MoreSponsoring the HBSPCA raises the profile of your organization while supporting a cause close to your heart. Why not join our woof-derful and meow-vellous team of corporate sponsors? You’ll get a big "paws up"!
Learn MoreGet involved with HBSPCA by joining one of our committees. Chances are you’ll find something that fits your interests and skills, from finance to communications and education.
Learn More - Protect
Animal protection is one of the most important jobs we do. Learn about the difference our animal protection officers are making…and the signs of animal cruelty and neglect that we should all look out for.
Learn MoreLearn about the animal cruelty laws that are used by Ontario SPCA investigators to help protect animals from abuse, abandonment and neglect.
Learn More - Learn
We get 'em while they're young, providing children 16 years old and under with opportunities to develop compassion and respect towards animals while learning leadership skills and accumulating volunteer hours.
Learn MoreWe take our educational mandate very seriously…but you’d never know to see the smiles on the faces of the audience. Whether you bring your group to us or arrange for us to visit you, we make learning meaningful…and fun
Learn MoreGo wild! HBSPCA camps are a fantastic way for avid animal lovers to spend their days immersed in the world of our furry friends.
Learn More - Connect
Connect with the important work of the HBPSCA through our news and events, frequently asked questions and pet stores. If youve got a question, weve got an answer!
Learn MoreConnect with the important work of the HBPSCA through our news and events, frequently asked questions and pet stores. If youve got a question, weve got an answer!
Learn MoreLearn more about the Wiggle Wagon, the HBSPCA's innovative animal-shelter-on-wheels! Coming to a community event near you!
Learn MoreLearn more about pet health and pet care and ask our Pet Experts a question!
Learn MoreRecent News from the Hamilton/Burlington SPCA
Learn More
About
Accessible Customer Service
Policies and Procedures
Introduction
The Hamilton/Burlington SPCA is committed to the principles of independence, dignity, integration and equal opportunity for people with disabilities.
We are also committed to excellence in serving all customers, including people with disabilities.
Policies
Assistive Devices: We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
Communication: We will communicate with people with disabilities in ways that respectfully take into account their disability.
Service animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them to the public areas of our premises to access our programs, services and special events.
Fees will not be charged for support persons accompanying a person with a disability attending HBSPCA educational programming. We will notify customers of this through a notice on our written and digital promotional materials. This does not apply to fundraising events.
Procedures
Notice of Temporary Disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the HBSPCA will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.
The notice will be placed at the Adoption Centre entrance and the administration entrance.
Training for staff: The HBSPCA will provide training to employees and volunteers who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
- All reception staff, customer service representatives and adoption associates
- All animal protection and investigations staff
- All coordinators, supervisors, managers and directors
This training will be provided to staff within one year of the hire date.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- The HBSPCA's accessible customer service plan
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
- An introduction to equipment or devices available onsite that may help with providing goods or services to people with disabilities
- What to do if a person with a disability is having difficulty accessing the HBSPCA's goods and services
Staff will also be re-trained when changes are made to this document.
Feedback process
Customers who wish to provide feedback on the way the HBSPCA provides goods and services to people with disabilities can do so by email or telephone. All feedback will be directed to the Manager of Communications. Customers can expect acknowledgement in one business day. The HBSPCA will solicit feedback about the way the HBSPCA provides goods and services to people with disabilities from time to time, using its regular communications channels. Complaints will be addressed according to the HBSPCA's regular complaints policy and procedures.
Modifications to this or other policies
Any policy of the Hamilton/Burlington SPCA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Responsibilities
All staff are responsible to be familiar with this document, to uphold its principles and adhere to its terms.
The Manager of Communications is responsible for receiving feedback, acknowledging its receipt, collating the information and forwarding the results and recommendations to the CEO and government.
The Manager of Accounting is responsible for ensuring that all staff who require training receive it in the timelines specified in this policy.
The Chief Executive Officer is responsible for ensuring the overall adhereance to this policy.
