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The Hamilton/Burlington SPCA is committed to protecting personal information, for all our donors and consumers.
Collecting Personal Information
The HBSPCA collects and uses personal information for the following purposes:
- Animal care and Sheltering services
- Enforcing or complying with federal, provincial or municipal acts, laws or by-laws including issuance of yearend tax receipts
- Requesting Donations
- Announcing or registration for HBSPCA events
- Communication of information such as: special events, volunteer opportunities, fundraising, promotional materials, newsletters
- Prize, lottery or award recipients
- Donor recognition
The Hamilton/Burlington SPCA does not sell or share personal information or contact lists with other non-profit organizations, agencies or third parties.
Maintaining Personal Information
Security systems are in place to protect personal information whether it is in an electronic or paper-based format.
The HBSPCA contractually requires any third party person or organization providing products or services to protect personal information and use it only for its identified purpose. They must provide appropriate privacy assurances.
Disposal of Personal Information
The HBSPCA will retain personal information for as long as is required to effectively provide services and answer any questions about services provided, and for our own legal accountability and accountability to external regulatory bodies.
The HBSPCA shall use care and caution when disposing of personal information. Paper files containing personal information will be cross-shredded. Electronic information will be deleted and, when hardware is discarded, the hard drive will be physically destroyed.
Access to Personal Information
With only very limited exceptions, all personal information collected by the HBSPCA may be accessed. Access to records must be made in writing to the Privacy Officer, stating specifically what information is required. The HBSPCA will need to confirm identity before allowing access to the requested information. The HBSPCA will respond to any requests as soon as possible and also try to help understand any information (e.g., short forms, technical language, etc.). The HBSPCA may charge a reasonable fee for providing access to information.
The HBSPCA retains the right to refuse access to personal information, if required by law not to disclose it.
Accuracy of the Information Collected
The Hamilton/Burlington SPCA strives to ensure that the personal information collected is accurate and up to date. Every effort will be made to contact those who have given the HBSPCA personal information to ensure it remains up to date.