Join Our Team

Volunteer Training & Support Coordinator

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Organization: Hamilton Burlington SPCA
Location: In Person
Report To: Director of Volunteer Services & Program Partnerships
Employment Type: Full-Time (Tuesday to Saturday), 8am-4pm
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Overview:

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The Hamilton/Burlington SPCA (HBSPCA) is a leader in animal welfare in the Golden Horseshoe and one of Ontario's most progressive animal welfare agencies. Our aspiration is keeping pets and their people together. We are here to protect animals from people, provide affordable health care and promote responsible pet ownership.
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Volunteers are vital to our organization and mission. We are seeking a Volunteer Training & Support Coordinator with strong organizational, computer and interpersonal skills to facilitate onboarding and training of our growing volunteer support base. This role will be essential to ensuring our volunteers are well-prepared, motivated, and equipped to have rewarding experiences and make a positive impact.

Responsibilities:

• Volunteer Training and Onboarding:
  • Develop and implement comprehensive training programs for new volunteers.
  • Facilitate orientation sessions to familiarize volunteers with organizational policies, procedures, and expectations.
  • Provide ongoing training opportunities to enhance volunteer skills and engagement.
• Scheduling Coordination:
  • Manage our volunteer management system, records and volunteer scheduling that meets organizational needs and collaborates with departments across the organization.
  • Maintain volunteer schedules to align with program needs and individual availability.
  • Communicate schedule updates and changes effectively to volunteers.
• Volunteer Support:
  • Provide ongoing support to volunteers in collaboration with the department.
  • Monitor volunteer performance and opportunities for growth.
  • Recognize and celebrate volunteer contributions to foster a positive and inclusive environment.
• Administrative Duties:
  • Project management with a focus on ownership and an end-to-end mentality.
  • Maintain accurate records of volunteer data, training completion, and certifications.
  • Collaborate with other departments to identify volunteer needs and opportunities.
  • Prepare reports on volunteer engagement and program outcomes as needed.
  • Support the volunteer department in all initiatives and program development.

Qualifications:

• Strong organizational and time management skills with attention to detail.
• Computer Proficiency including Microsoft Office, Excel, PowerPoint.
• Experience with introducing and managing new software.
• Experience with scheduling software an asset.
• Quick learner and the ability to work in a fast-paced environment.
• A commitment to getting the job done regardless of the tasks involved.
• Excellent interpersonal and communication abilities.
• Experience in volunteer coordination, training, or related fields is preferred.
• Ability to adapt to a dynamic environment and manage multiple tasks simultaneously.
• Flexibility and Adaptability to changing priorities and modified schedules based on organizational requirements.

What We Offer:

• A collaborative and supportive work environment.
• The opportunity to connect with animals and amazing people.
• Opportunities for professional development and growth.
• Benefit Package after 3 months of employment.
• The chance to make a meaningful impact on our community.
• Ongoing support and training.

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To Apply:

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Please send your resume to careers@hbspca.com and a cover letter explaining your interest in the Volunteer Coordinator position. Include specific examples of how your people skills, organizational abilities, and passion align with our mission as well as relative experience you bring to this role.

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The Hamilton Burlington is an equal-opportunity employer and values a diverse workplace. We encourage applications from individuals of all backgrounds and experiences.

Do you dream about working in shelter medicine and dabbling in outreach? Love the idea of working in a multi-shelter environment supporting homeless and owned pets? Does it excite you to make a difference in their lives? Our Registered Veterinary Technician role might be exactly what you’re looking for!

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Who You Are

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·You’re outgoing and energetic.

·You’re an animal AND people advocate.

· You thrive when you’re helping animals but are a natural talent in customer service

· You like to dive into your role and support your team however possible

·You’re not afraid to get messy, know how to handle that ferocious feral cat, and can wrap a surgery pack like nobody can

· Your favorite part of the day is surgery (or administering medications, or vaccinating a dog, or trying to figure out if that rabbit really is fixed)

· You are a medical triage champ and are cool as a cucumber doing it

· You are a whiz at animal handling (including those spicy kittens!)

· You think giving IV fluids or placing urinary catheters is THE best, and waiting for bloodwork results is the highlight of the day

· You are prepared and understanding that we can see hard things every day, but focus on the incredible lives we impact long the way

· You thrive in a fast-paced environment, and can excel at any challenge thrown your way – multi-tasking? Easy! Prioritizing tasks? You can do it in your sleep. Adapt to change well? Absolutely! Time management skills? You were born with them!

· You work best when collaborating in a team with volunteers and staff

· You are a self-starter who is innovative and team oriented

· You are highly organized – your to-do lists are a work of art

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What You'll Be Doing

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·Performing daily rounds of all animals to identify any medical or behavioral concerns

·Medication administration, vaccination and microchipping as required

·Assisting the veterinarian on daily medical rounds and administering prescribed treatments

·Wellness examinations of new intakes, basic recheck examinations

·Triage of any emergency or urgent patients to ensure timely medical treatment is provided

·Anesthesia and post-operative care of all surgical patients

·Medical care of any hospitalized patients in clinic, including IV fluids, urinary catheters

· Inhouse laboratory work including urinalysis, fecal testing and cytology (bloodwork sent off site)

·Working with foster families, PAWS, shelter staff and volunteers

·Supporting clinic volunteers in their training and duties, as well as engaging and building relationships with them

·Fostering relationships with colleagues, volunteers, customers

·Other duties as required

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Qualifications

·Diploma or Degree from a Veterinary Technology or Veterinary Technician program and in good standing with the OAVT.

·Ability to build effective relationships with staff, volunteers, customers, and community partners.

·Strong teamwork and collaboration skills.

·Excellent interpersonal skills to manage varying behaviors of staff, customers, and contacts.

·Compassionate and humane treatment of animals, both on and off the job.

·Ability to function effectively under stress and ambiguity and accept direction.

·Organizational skills to manage time and multiple duties.

·Capability to handle multiple priorities and deliver timely results.

·Willingness to work weekends and meet center requirements.

·Proficiency in Microsoft Windows, Word, and basic office equipment.

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Working at HBSPCA

· We are a growing team of animal lovers

· We get things done at a fast pace, and love tackling new and exciting ideas

· We believe in empowering people – we want to empower you to do your job and watch you lead your team

· We do best when collaborating, and it’s important that everyone’s voice is heard

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The Perks

·Hourly wage $25-$27 depending on years of experience

·Comprehensive health and dental benefits

·Annual OAVT Renewal Fee

·Employee Assistance Program

·Access to staff pet food program (discounted retail prices)

·Access to staff veterinary services program

· An environment always filled with adorable animals

·Annual Scrub allowance

The Hamilton/Burlington SPCA (HBSPCA) is a leader in animal welfare in the Golden Horseshoe and oneof Ontario’s most progressive animal welfare agencies. Our aspiration is keeping pets and their people together. Service to community supports pet parents, delivers early intervention for pet health and wellness where pet families live, and is guided by the benefits of the human animal bond.

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The HBSPCA is a not-for-profit animal welfare organization largely supported by donors and friends of the animals. Relations with donors are of top importance; donors make miracles happen every day for animals in the community and in care.

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The Position

The Major & Planned Giving Officer is a new role within the organization. The Major & Planned Giving Officer is a self-starter, excellent communicator and is sophisticated and diplomatic when dealing with existing and new donors in our community and abroad. The Major and Planned Giving Officer assists in planning and implementing activities to meet the long-term goal of building HBSPCA planned gifts, as well as raising current support for operations. The Major and Planned Giving Officer meets with donors and prospects to qualify, cultivate, solicit, and steward planned and major gifts, working as part of a collaborative team across the Giving Division. This position reports to the Director of Individual Giving. As much time as possible is expected to be spent visiting with, cultivating, soliciting, and stewarding donors and prospects.

You will work with third party organizations like lawyers, funeral homes, estate professionals as the lowhanging lead generation opportunities. You recognize that prospecting is both corporate and individual. The compensation is $60K to $70K.

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This job is right for you if...

·       You enjoy researching and prospecting.

·       You enjoy meeting people one on one.

·       You enjoy listening to our stakeholders needs and wants, can translate those into outcomes.

·       You enjoy developing relationships with current and new donors.

·       You enjoy the opportunity to demonstrate your leadership and strength directly by your success in numbers and value.

·       You have exceptional organizational and prioritization skills with high attention to detail.

·       You are an idea person, creative and responsive.

·       You are able to work with your peers and other departments to understand their needs and match or build related partnership funding models.

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Responsibilities

·       Identify with the Director of Data, Privacy & Architecture a portfolio of potential donors to cultivate and steward along with new and ongoing identified prospects.

·       Lead the development and implementation of a leadership circle of cause champions and higher $2,500. + annual gift donors

·       Identify the potential of a HBSPCA endowment fund.

·       Identify and build a Potential Campaign (i.e. Inspired by you Campaign)

·       Manage a portfolio of up too 150 major and planned giving prospects and donors to identify, qualify, cultivate, solicit, and steward supporters, including:

o   Planned giving prospects and donors to secure and formalize their planned gifts and to deepen their relationships with HBSPCA.

o   Potential and current major gift and restricted gift donors to support current operations.

·       Conduct face to face visits with Legacy prospects and major planned gift prospects – approximately 50% planned giving, 50% major donors.

·       Develop written proposals, illustrations, gift agreements, renewal letters, and other donorcommunications.

·       Develop strategies and execute marketing plans to promote planned gifts among HBSPCA constituents through mail, surveys, on-air spots, web, e-mail, and print media.

·       Participate in major and planned gift donor events for HBSPCA, including planning, execution, and speaking roles, as required.

·       Serve as the lead of HBSPCA Major & Planned Giving Team and larger Giving Team, including participating in planning meetings, retreats, task forces, and as liaison to HBSPCA content areas.

·       Document donor contacts in donor management / Raisers Edge system following established protocols.

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·       Provide regular reports on prospect management and fundraising results.

·       Regularly travel to serve donors across Hamilton and occasionally travel provincially.

·       Other duties as assigned.

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Requirements

·       Must be a team player

·       Proven problem solver abilities

·       Strong ability to listen and observe

·       Ability to build partnerships and successful pitch documents

·       Must have a valid driver’s license

·       Employment conditional on ability to work around pet companions

·       Comfortable speaking/presenting in front of groups of people

·       Enjoys working with all types of pets

·       Excellent verbal, written and interpersonal communication skills

·       Proficient in Microsoft Office and related programs

·       Ability to work independently or part of a team.

·       You want to grow within the organization

The HBSPCA offers paid vacation, pet discounts, and extended health care benefits.

The HBSPCA is an equal opportunity employer and supports workforce diversity. We welcome and encourage applications from individuals with diverse backgrounds and lived experiences, as well as individuals of all abilities. Should you require accommodation during the recruitment process, please contact the shelter.

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We thank all applicants for applying, however, only qualified candidates selected for an interview will be contacted.

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‍Calling All Animal Lovers, Photographers, and Videographers!
Become HBSPCA's Pet Storyteller & Visual Communications Lead – Create compelling stories to help pets find their forever homes!
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Are you passionate about animals and creative storytelling through both photography and videography?
The Hamilton/Burlington SPCA (HBSPCA) is seeking a Pet Storyteller & Visual Communications Lead – a visionary who can capture the essence of our animals, creating beautiful stories through images and videos that inspire people to adopt and care for pets in need.
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Why This Role Matters

Powerful imagery and storytelling have the potential to save lives. Just last month, Orange County Animal Services (OCAS) broke a 48-year adoption record using captivating photos and videos. Now, we’re looking to do the same at HBSPCA, elevating how we showcase our animals and improving their chances of adoption.
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Who We Are Looking For

We’re seeking a creative and passionate individual who can use both their camera and video equipment to tell the heartwarming stories of our animals. The Pet Storyteller & Visual Communications Lead will have the unique role of developing a compelling visual narrative through both photography and videography, helping potential adopters connect with our animals before they even step foot in the shelter.

You are:

• A Creative Storyteller: You craft compelling visual stories that show the personality and soul of each animal through stunning images and engaging videos.
• A Skilled Videographer & Photographer: You capture animals’ playful sides and their journeys to find a home, making every frame count.
• A Visual Strategist: You align your work with the broader communications strategy, ensuring the visuals serve the goal of improving adoptions and engaging the community.
• Patient & Compassionate: You understand that some animals may need extra time, patience, and love to come out of their shell for that perfect moment.
• Collaborative & Inspiring: You work well with a diverse team, inspiring volunteers and staff, and coordinating with marketing for a unified storytelling approach.
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What You'll Do

• Photograph and Film Animals: Capture still images and videos that showcase the best features and personalities of each animal, helping tell their unique stories.
• Create Engaging Visual Content for Campaigns: Develop visual content for social media, websites, newsletters, and other digital platforms to drive adoptions and community involvement.
• Produce Compelling Videos: Tell the story of our animals through heartwarming videos that highlight their journeys and provide insight into their personalities for potential adopters.
• Mentor & Train Volunteers and Staff: Share your skills with volunteers and team members to grow the shelter’s visual storytelling capacity, improving photography and videography techniques.
• Visual Brand Development: Work with the team to maintain a consistent visual brand across all content, driving engagement and positive perceptions of the HBSPCA.
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Preferred Skills & Experience

• Experience in both photography and videography, with a focus on animals, wildlife, or action.
• Proficiency in photo and video editing software to create high-quality, emotionally compelling content.
• Leadership skills to drive visual storytelling efforts and collaborate across teams.
• Knowledge of equipment ranging from smartphones to professional cameras, with the ability to adapt to different visual content needs.
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Why Join HBSPCA?

As the Pet Storyteller & Visual Communications Lead, your work will directly influence adoption rates and the lives of our shelter animals. Your creativity will spotlight each pet’s unique journey, helping them find loving homes and making a positive impact on animal welfare in our community.
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Apply Today!

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‍If you’re passionate about storytelling through photography and videography, and ready to make a difference in the lives of shelter animals, we want to hear from you!
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Please send your resume, portfolio (including both photo and video work), and a brief statement on what inspires your storytelling. Join us in making every pet’s story one that ends with a happily-ever-after!
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Salary: $55K - 75K
Submit Resume and Photography Portfolio to: Careers@hbspca.com